Combined Home Services is committed to maintaining the privacy and confidentiality of personal information, complying at all times with the National Privacy Act.
We appreciate that you are concerned about the privacy of information that we may hold about you. This privacy statement outlines our policy on how we manage the information we collect, what sort of information we hold, for what purposes we collect, hold, use and disclose that information.
Collection of Information
To enable Combined Home Services to perform effectively any engaged services we may provide, we need to obtain and hold personal information. The information we collect and hold will only be to the extent that is required to carry out the engaged services and will be collected in a fair and lawful way. This may include, but is not limited to:
- Name and contact details
- Next of kin
- The type, if any, Government funding you receive, ie Care funding, pension, Gold Card or Veterans Affairs Card, NDIS – Disability
- The type of service/s you require
This information will be used to provide the most appropriate services to Combined Home Services clients, inform service users about other programs or service providers, and conduct research on program performance.
You are not obliged to provide us with the information requested, although in that event we may not be able to provide you with the engaged services.
Generally information will be collected when you discuss your requirements with Combined Home Services either in person, over the phone or in writing.
All service providers used by Combined Home Services have acknowledged our Code of Conduct and Confidentiality Standards.
Contacting Us About Privacy Information
You can obtain further information about the way in which we manage the information that we hold or you can raise any privacy issues with us by contacting us at Combined Home Services, 6/10 Pioneer Avenue, Tuggerah NSW 2259. Alternatively, you can call us on (02) 4357 8478 or email us at firstname.lastname@example.org .